Effective Date: August 1, 2025
Last Updated: August 1, 2025

Introduction

Welcome to Sparkhs. By accessing our website or engaging with our services, you agree to be bound by the following Terms of Service and Privacy Policy. This page outlines the conditions under which we provide our services and how we collect, use, and protect your personal data.

Terms of Service

Use of Services

Sparkhs provides professional consulting, process mining, and technology solutions. By using our services, you agree to:

• Use our website and offerings only for lawful purposes.

• Not attempt to gain unauthorized access to our systems or interfere with the integrity of our platform.

• Provide accurate and up-to-date information when requested.

We reserve the right to modify or discontinue services at any time without prior notice.

Intellectual Property

All content on this site—including text, graphics, logos, and software—is the property of Sparkhs Ltd or Sparkhs Tech Services and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without explicit written permission.

Limitation of Liability

Sparkhs is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our services. While we strive for accuracy and uptime, we do not guarantee error-free operation or uninterrupted access.

Third-Party Tools & Links

Our services may include links to third-party websites or integrations (e.g., Celonis). We do not control or assume responsibility for content, privacy policies, or practices of these third-party platforms.

Privacy Policy

Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, job title, company, and phone number (when submitted via contact forms, demo requests, or calls).

• Technical Data: IP address, browser type, operating system, and usage data through cookies or analytics tools.

How We Use Your Data

We use collected data to:

• Respond to inquiries and demo requests.

• Deliver and improve our services.

• Send service updates, promotional content (only if you’ve opted in).

• Maintain security and performance of our website.

Cookies & Analytics

We use cookies and third-party analytics tools (e.g., Google Analytics) to monitor website performance and understand user behavior. You may disable cookies in your browser settings.

Data Sharing & Security

We do not sell your personal information. We may share your data with trusted partners (e.g., hosting providers, analytics services) strictly for business operations and always under confidentiality agreements.

We implement industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure.

International Data Transfer

As a global company with operations in the UK and India, your data may be processed in multiple jurisdictions. We comply with applicable data protection laws such as the UK GDPR and EU GDPR.

Your Rights

Depending on your location, you may have rights to:

• Access your personal data.

• Correct inaccuracies.

• Request deletion.

• Withdraw consent for marketing communications.

To exercise your rights, contact us at privacy@sparkhs.com.

Changes to This Policy

We may update these terms and our privacy practices from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the revised terms.