Written from inside delivery.
What the event log showed, and what we did about it.
Process IntelligenceProcess debt: the hidden liability every operation carriesIn 1992, software developer Ward Cunningham gave engineering a piece of vocabulary that changed how the industry worked: technical debt. The idea was simple. A shortcut taken today has to be paid back later, with interest, in the form of harder changes and slower delivery. Naming it made it manageable. You can’t govern what you […]Process IntelligenceMeasuring what matters: leading metrics for operations that actually see trouble comingThe first said the most expensive problems are the ones you can’t see. The second gave that invisibility a name — process debt — and showed how it compounds while no one is looking. The third explained why the most widely used process view (case-centric) structurally hides parts of the truth. The fourth warned that […]